Residential Glass by Pollack Glass – Limited Lifetime Warranty
Installation labor for all residential glass products sold and installed by Henderson Glass is warranted for one year. Henderson will install, for no charge, parts provided under Henderson’s or another manufacturer’s warranty within one year of the original installation – a labor charge may apply after one year.
Mirrors and Mirror Doors carry a one (1) year warranty on finish and operation. Mirrors installed near and around a Jacuzzi, tub, or shower cannot be warranted.
Storm Doors carry a ten (10) year warranty on the door and hinge, and a one (1) year on the attaching hardware. This warranty excludes damage to the glass or screen.
Shower Doors and Tub Enclosures carry one (1) year warranty on fit, finish, and operation. This warranty excludes acrylic panels and glass breakage.
Insulated (Double Pane) Glass is warranted by its manufacturer. Standard insulated units are warranted against seal failure for ten (10) years, and units with internal muntin bars are warranted for five (5) years. This warranty excludes: insulated units installed in slope glazed applications, pool and sauna areas, and vehicles; units exceeding 50 square feet in size; units with window film applied; and any units explicitly not warranted by the manufacturer.
Please read General Provisions that apply to all warranties
General Provisions of all our Warranties
To seek remedy under any Henderson Glass warranty, the customer must contact Henderson Glass and make arrangements for Henderson to inspect and repair the defect within 30 days. Our warranties do not cover additional damages resulting from a defect in product or labor if those damages could have been prevented by reasonable action from the customer. All warranty work must be performed by Henderson Glass or a service provider designated by Henderson Glass. Costs and charges from repairs by a non-designated service provider will not be reimbursed.
Warranty claims can be reported the service center where the work was performed or by calling 1-517-482-1663. The customer must produce a Henderson Glass receipt or enough information to locate Henderson’s electronic record of the original service invoice.
We make no warranties that extend beyond the description on the face thereof. None of the warranties herein are transferable. Our liability shall not include any direct, consequential, or incidental losses or damages in states that allow this exclusion.
This warranty will become void should breakage or damage of the replacement glass occur due to the misuse, abuse, accident, neglect, vandalism, theft, Acts of God, intentionally inflicted damage, or if the glass is serviced by a party other than Henderson Glass.
If our work is ever unsatisfactory in any way, please let us know – Our greatest assets are satisfied customers.